IT Helpdesk

IT Helpdesk

Support for all common IT services for students are availble through the IT Helpdesk.

Contact us


Phone: 0455-38 51 00

Telephone hours

Monday – Thursday: 8:00-12:00, 13:00-16:00

Friday: 8:00-12:00, 13:00-14:30

Raise the assurance level of your student account

From 1 January 2024, Ladok requires a higher assurance level on your student account in order to log in. Read more.

Service updates

In order to keep BTH’s system up to date and reliable, we perform standard updates as follows:

On the second Tuesday of each month, all clients (PCs) undergo critical security updates.

On the third Tuesday of each month (between 20:00 and 6:00), the server environment is updated to ensure high reliability on our delivered services. During this time, there may be brief interruptions in our delivered services.